They allow customers to “unsubscribe” within a certain period of time, but if customers close their accounts and encounter problems, this period will be closed. The advertised price includes recurring monthly service charges, but does not exclude device charges. Additional outlets, internal wiring, reconnection, activation, taxes, franchise fees and surcharges are additional. A modem is required for service. For optimal performance, we recommend using a Cox-approved cable modem. Uninterrupted or error-free Internet service or the speed of your service is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for Full Cox Internet Disclosures. Cox cannot guarantee that the expected results of the McAfee Services® or the McAfee Software® will be free from errors and interruptions or other failures. McAfee services® and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc. A credit check and/or deposit may be required. Other restrictions may apply.

All prices and offers are subject to change. All Cox Internet plans include 1 TB (1024 GB) of data usage per month. Unlimited additional data plans of 500 GB can be added for an additional monthly fee. Data usage beyond the plan may incur a $10 fee for up to 50 GB of additional data and for each additional 50 GB block thereafter, with the exception of unlimited data plan subscribers. Unused data will not be transmitted. For more information, see About speeds and data plans (cox.com/dataspeedplans) for your nearest high-speed Internet service. You will find all the details on the use of the data in www.cox.com/datausage. All services and plans subject to Cox`s Residential Customer Service Agreement (including mandatory arbitration provisions): cox.com/rcsa, Acceptable Use Policy (including Cox`s right to terminate the Service due to network abuse): cox.com/aup and other policies: cox.com/policies. However, it is possible to avoid paying too much for a service cancellation. To begin with, you should try to cancel your plan at the end of the service contract.

In addition, you must return all Cox communication devices within 10 calendar days to avoid unreturned device charges. You can return the equipment to a cox store, by mail or by UPS return. They must contact Cox again to confirm that they have received the equipment. GetHuman has been working for over 10 years to gather insights into large organizations like Cox Communications to help customers resolve customer service issues faster. We started with the fastest contact details and ways to reach a person in large companies. Especially those with slow or complicated IVR or phone menu systems. Or companies that have self-service help forums instead of customer service. From then on, we realized that consumers still needed more detailed help to solve the most common problems, so we developed these guides that grow every day. And if you have problems with our How much does it cost to cancel my Cox communication plan? Guide, please let us know by sending us comments. We want to be as helpful as possible. If you enjoyed this guide, share it with your favorite people.

Our free information and tools are taken care of by you, the customer. The more people use it, the better. In this case, be very clear and inform them in a friendly way that you simply cannot stay with them and that you must cancel your Cox Internet service. Available to new customers in Cox service areas who have re-signed up for the Cox Voice Premier service and have not logged out of Cox Digital Telephone or Voice in the last 30 days. Cox Voice Premier consists of a main phone line with 14 calling features, voicemail, and an unlimited national long distance plan. Unlimited fare long distance calls are limited to private and non-commercial voice calls directly dialed in the United States, Canada, and landlines in Mexico, and require a Cox subscription for local, paid, and government long distance calls. Calls to Mexico that end on a mobile phone or other wireless device are subject to a fee of $0.10 per minute. Any use inconsistent with such use may result in review and/or suspension or termination of your account. The advertised plan includes a recurring monthly service fee, but excludes device charges, directory support, carrier-based calls, pro-benefit or pay-per-view features, and charges for long distance and international calls that are not included in the call schedule. Additional outlets, internal wiring, reconnection, activation, taxes, franchise fees and surcharges are additional.

Regular prices are valid after the promotional period, if applicable. Cox`s telephone service offers private customers in the Cox service area a high-quality voice connection. Telephone modem required and provided for the duration of the telephone service subscription. After disconnecting the phone service, the modem must be returned within 30 days, otherwise there will be a monthly rental fee or a fee for lost devices. The modem uses electric current for the household. Telephone service, including access to the e911 service, is not available in the event of a battery-free power outage or when the modem is moving or not working. New modem installations do not come with a battery. You can buy a Cox battery or, if you are a Lifeline customer, buy a Cox battery for free. You should monitor and replace the battery as needed (see cox.com/battery). Other restrictions may apply.

Telephone service provided by a Cox affiliate. The service may require credit approval. A security deposit may be required. At the end of your termination call, it is important that you confirm all the details of your termination of service. There`s nothing worse than sitting on the phone for 45 minutes, only to find out that your account is still active and you need to call again to repeat the whole process. Like most cable companies, Cox simply has a financial incentive to make cancellations, cable cuts, and plan downgrades more difficult. Also, they still use contracts to retain customers – so be prepared to pay an early cancellation fee of up to $120 if you`re still in the contract. Your service contract has a duration of 24 months. You can cancel within 30 days of the start of the contract to avoid an early cancellation fee (ETF) by calling Cox Customer Service at the number on your invoice. After that, you will be charged up to $240 if you cancel the contract or if the basic TV, internet, or phone is disconnected.

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